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MoneyGram help and support

At MoneyGram two of our priorities are to make money transfers easy, and to help our customers protect themselves from fraud, scams, or other money transfer threats. This section of our site will provide you with customer support information and resources to support your safety when transferring money, and give you access to assistance should it be needed.

Consumer protection topics:

  • Consumer protection guidelines - Learn how to protect yourself by learning about common money scams
  • MoneyGram's fraud information - Learn how to prevent money fraud
  • Report fraud issues via email at 

Customer support topics:

  • Learn how to report a MoneyGram problem
  • File an incident - if you experience a problem or need assistance with a transfer, please complete our contact form
  • Find answers to many common questions on our frequently asked questions (FAQ) page

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